Care Navigator

Bachelor’s degree in health sciences, communications, psychology, social work, or related field 1-2 years of relevant work experience (e.g., healthcare, case management, discharge planning, referral relations, admissions, or outreach) Strong interpersonal, relationship-building and listening skills Metrics- and results-oriented mindset, with experience working against concrete targets Met or exceeded KPIs in previous roles Excellent written and verbal communication skills Extreme organization and attention to detail Work authorized in the United States and native or bilingual English proficiency Ability to thrive in a fast-paced environment and learn quickly Proficient in Salesforce and Google Suite/MS Office Must be based in Eugene, Oregon, or within a commutable distance

Ensure a supportive, positive experience for clients and referral sources Work directly with clients, families, and referral sources to understand needs Make accurate and timely outbound referrals for those not admitted to Charlie Health Collaborate closely with internal stakeholders (clinical team, admissions team) Document all client and referral source interactions in the electronic record system Build a deep understanding of referral sources and their services Function as a liaison between Charlie Health and partners Adhere to stated policies and procedures and achieve performance metrics goals