- Define and manage cross-functional programs aligned with product strategy and company goals
- Partner with Product and Engineering leaders to translate priorities into clear, executable roadmaps
- Establish program milestones, track progress, and proactively manage risks and dependencies
- Coordinate delivery across multiple engineering teams, ensuring alignment and accountability
- Own and operate the feature intake process, ensuring work is well-defined, scoped, and prioritized
- Facilitate planning and discovery across Product, Technical PMs, and Engineering
- Manage the pipeline of Customer Support and Success tickets requiring engineering involvement
- Ensure issues are properly triaged, validated, and documented before escalation
- Identify trends and systemic issues to drive product and platform improvements
- Provide structured reporting and insights on program health, timelines, and risks to leadership
- Maintain dashboards and prepare executive-level updates for planning and reviews
- Strengthen documentation practices, including release notes, product features, and operational playbooks
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