Associate Program Manager
New
F
FlashParking Tech, SaaS
Remote United StatesFull-TimeMiddle
Salary75,000 - 100,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5 years of experience
- Required Skills
- AgileSCRUMJiraConfluenceSaaS
Requirements
- 5 years of experience in Program Management, Technical Program Management, or Project Management within a software or technology organization
- Strong understanding of software development processes, including Agile, Scrum, Kanban, or hybrid methodologies
- Bachelor’s degree in Business, Engineering, Computer Science, or a related field
- Experience working in SaaS, FinTech, payments, or platform-based technology environments
- Familiarity with Jira, Confluence, or similar engineering collaboration tools
- Experience supporting customer-facing platforms or operational technology systems
- Exposure to hardware-software integration programs (e.g., kiosks, devices, IoT systems)
- Experience with operational processes involving customer support escalation and issue triage
- Proven experience managing complex, cross-functional initiatives involving multiple engineering teams
- Ability to manage multiple workstreams simultaneously
- Highly organized, strong discipline, and attention to detail
Responsibilities
- Define and manage cross-functional programs aligned with product strategy and company goals
- Partner with Product and Engineering leaders to translate priorities into clear, executable roadmaps
- Establish program milestones, track progress, and proactively manage risks and dependencies
- Coordinate delivery across multiple engineering teams, ensuring alignment and accountability
- Own and operate the feature intake process, ensuring work is well-defined, scoped, and prioritized
- Facilitate planning and discovery across Product, Technical PMs, and Engineering
- Manage the pipeline of Customer Support and Success tickets requiring engineering involvement
- Ensure issues are properly triaged, validated, and documented before escalation
- Identify trends and systemic issues to drive product and platform improvements
- Provide structured reporting and insights on program health, timelines, and risks to leadership
- Maintain dashboards and prepare executive-level updates for planning and reviews
- Strengthen documentation practices, including release notes, product features, and operational playbooks
View Full Description & ApplyYou'll be redirected to the employer's site
