Customer Success Manager

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💎 Seniority level: Manager, 3–5 years

📍 Location: United States

🔍 Industry: SaaS

🏢 Company: QuantHub

🗣️ Languages: English

⏳ Experience: 3–5 years

🪄 Skills: Project ManagementData AnalysisMicrosoft ExcelCustomer SuccessPowerPoint

Requirements:

3–5 years in a client-facing role, ideally at a top 10 consulting firm or in a SaaS environment.
Proven ability to manage client relationships and lead strategic account growth.
Proficiency in Excel and PowerPoint; ability to create impactful presentations and analyze complex data.
Strong interpersonal skills, with an engaging personality that builds trust and rapport.
Exceptional problem-solving abilities and self-motivation in a remote work setting.

Responsibilities:

Build trusted, long-term relationships with client stakeholders across diverse industries.
Act as the primary point of contact post-sales, ensuring client goals are met and exceeded.
Serve as a client advocate by collecting feedback and ensuring alignment with their evolving needs.
Oversee implementation and adoption of QuantHub’s adaptive learning and curriculum solutions, ensuring timely and successful delivery.
Conduct onboarding sessions and engagement training to maximize utilization of QuantHub’s tools.
Proactively identify upselling and cross-selling opportunities within client accounts to drive incremental revenue.
Present data-driven recommendations and insights to clients to showcase added value.
Collaborate with the sales and product teams to introduce new features and solutions to clients.

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