Customer Success Manager - Enterprise

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💎 Seniority level: Manager, 8+ years

📍 Location: United States

🔍 Industry: Healthcare

🗣️ Languages: English

⏳ Experience: 8+ years

🪄 Skills: Project ManagementHR ManagementCommunication SkillsExcellent communication skillsReportingCross-functional collaborationRelationship managementStakeholder managementCustomer supportCustomer Success

Requirements:

8+ years experience in customer success/ or a related field, ideally in the area of HR / Benefits / Healthcare with employers or other large groups
Experience with customers with a headcount of 3,000-10,000 employees
Passion for mental health and changing the healthcare landscape
Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
Ability to innovate and creatively solve problems in a highly collaborative manner
Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
Ability to prioritize and balance multiple customers
Willingness to travel (10%)

Responsibilities:

Serve as the primary relationship owner for our Enterprise segment employer customers (3,000-10,000 lives), maintaining regular contact with the customers’ benefits team members and other key stakeholders
Partner with marketing to develop and deliver engaging campaigns and workshops for your customers
Produce and regularly communicate customer reports
Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues
Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers
Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year

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