Customer Success Manager- US Remote

Proven experience in customer success, account management, or a customer support role, ideally within a SaaS company or tech startup. Strong understanding of engineering teams and workflows, with experience working with developer tools or in software development being a significant advantage. Excellent communication and interpersonal skills with a customer-first mentality. Ability to manage multiple customer relationships, prioritize tasks, and problem-solve effectively. Data-driven mindset, with the ability to analyze and leverage customer data to drive action. Proficiency with customer success tools and CRM platforms (e.g., HubSpot, Salesforce, or similar). Experience in building strong relationships and delivering value in a fast-paced, startup environment. Passion for helping engineering teams succeed by improving their efficiency and collaboration.

Lead new customers through a successful onboarding process, helping them quickly adopt Swarmia’s platform and integrate it into their daily workflows. Be the voice of the customer within Swarmia, sharing valuable feedback with product and engineering teams to influence product development and enhancements. Actively engage with customers to anticipate challenges, provide timely solutions, and ensure their continued success. Build and nurture long-term relationships with customers, becoming their trusted advisor for optimizing their engineering processes with Swarmia. Educate customers on best practices, new features, and how to leverage Swarmia’s insights to drive continuous improvement. Regularly assess customer health, using data-driven insights to identify at-risk accounts and drive retention strategies. Identify opportunities for account growth, upselling additional features or services that align with customer goals, and work closely with the sales team to expand account value. Partner with cross-functional teams (product, engineering, sales) to deliver a cohesive, high-quality customer experience and ensure alignment with company objectives. Develop reports to track customer progress, success metrics, and product feedback that helps inform our roadmap.