Onboarding Specialist
Company:AnsibleHealth Inc.
Location:Philippines, EST
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
Microsoft OfficeRESTful APIsCommunication SkillsCustomer serviceAttention to detailOrganizational skillsEnglish communicationData entrySales experienceCRM
Requirements:
Bachelor's degree in Nursing, Physical Therapy, or other healthcare-related fields. 2+ years of professional experience in customer service or healthcare. Solid grasp of the US healthcare system. Exceptional written and verbal English communication skills. Strong attention to detail, organizational skills, and ability to multitask. Proficiency with CRM systems, EMR software, and standard office applications. Training or experience in clinical medicine. Typing speed of at least 60 words per minute. Reliable internet connection (at least 30 Mbps) and a quiet home environment. Ability to work in US time zones (EST). Comfortable with flexible working hours and shifting schedule. Open to weekend work schedule.
Responsibilities:
Customize initial discussions based on patient needs. Manage inquiries through multiple communication channels. Process and manage referrals within a 7-10 day timeframe. Perform comprehensive data entry for clinical data and monitoring streams. Schedule and coordinate patient appointments. Manage and process inbound and outbound medical records. Maintain accurate EMR records. Attend clinical meetings and follow up on action items. Collaborate with a multidisciplinary team. Resolve patient issues and complaints. Achieve daily call quotas of 75-100 interactions. Adhere to established performance metrics for incentive plans.
