1+ years related work experience (or equivalent) 1-2 years of customer service experience BSIT preferred Excellent facility in the English language, both oral and written Experience in B2B account management, client services or comparable role Keen attention to details & ability to work through complex problems using creative solutions Good project management skills Ability to distill complex issues into easy to understand recommendations that can be conveyed in writing & verbally Highly motivated and self-directed Advanced knowledge of Google Suite and MS Office applications, especially Excel Basic familiarity with Internet technologies (HTML, FTP, cookies, web beacons, etc.)