Onboarding Documents Associate

Prior experience in document verification, credentialing, compliance operations, administrative support, or customer service Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records) Sharp eye for detail Confidence in making timely decisions Strong written communication skills Highly organized and dependable Demonstrated success in fast-paced, fully remote work environments Comfortable using tools like Slack, Zendesk, Google Sheets, and task management platforms Ability to work independently while effectively collaborating with other teams Experience with Quality Assurance (QA) work is a plus

Review and validate essential onboarding documents Monitor and manage queues for document submissions, backlogs, and expirations Own and execute daily tasks including document status updates, document mapping, and resolving unread submissions Contribute to ongoing improvements by reviewing internal policies and recommending updates Collaborate with cross-functional teams to resolve document-related inquiries Stay informed on evolving documentation standards and product updates Consistently meet targets for document review time, accuracy, and throughput