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Account Lead

Posted about 1 month agoViewed

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💎 Seniority level: Lead, 5+ years

🔍 Industry: SaaS, marketing

🏢 Company: Bluefish AI

🗣️ Languages: English

⏳ Experience: 5+ years

Requirements:
  • 5+ years of proven experience in enterprise account management or similar role in a SaaS or technology company, with a mix of startup and enterprise environments preferred.
  • Proven track record of building and growing relationships with Fortune 500 customers.
  • Demonstrated ability to communicate, present, and influence effectively across all levels of an organization, including C-level.
  • Ability to craft client-focused solutions based on strategic needs.
  • Ability to interpret customer data to provide analysis and recommendations to customer and agency teams.
  • Exceptional ability to manage multiple project timelines and details simultaneously while maintaining sharp attention to detail under pressure.
  • Outstanding listening, negotiation, and presentation skills.
  • Excellent verbal and written communication abilities.
  • Startup-ready mentality—excited by the challenge of building from scratch and thriving in ambiguity.
  • High energy, self-starter attitude with a bias toward action.
Responsibilities:
  • Own the success and growth of key customer and agency relationships.
  • Build and maintain strong relationships with key decision-makers within Fortune 500 companies and agencies.
  • Provide strategic consulting to executives, business leaders, and hands on teams, helping them navigate AI marketing and fully leverage Bluefish products to achieve their business objectives.
  • Develop case studies and best practices that showcase thought leadership and deliver actionable insights to customers.
  • Continuously monitor industry trends within the marketing technology landscape, adjusting account strategies proactively to align with market dynamics.
  • Ensure clear communication between internal and customer teams. Advocate internally for customer needs, ensuring that client feedback is incorporated into service and product enhancements.
  • Proactively monitor account health through regular assessments of customer satisfaction, product usage, and service delivery.
  • Oversee renewal processes and actively seek opportunities for account expansion. Manage complex contract negotiations, effectively communicating terms to customers and internal stakeholders, and ensure ongoing contract compliance.
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