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Case Manager

Posted about 1 month agoViewed

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💎 Seniority level: Prior experience in support, customer service, or case management

📍 Location: Philippines, United States, Mexico, UK business

🏢 Company: Hireframe👥 101-250Management ConsultingConsultingSalesProfessional Services

🗣️ Languages: English

⏳ Experience: Prior experience in support, customer service, or case management

🪄 Skills: SalesforceCommunication SkillsCustomer serviceAttention to detailOrganizational skillsWritten communicationExcellent communication skillsProblem-solving skillsActive listeningData entryComputer skillsEnglish communication

Requirements:
  • Excellent verbal and written communication skills in English
  • Strong organisational and detail-oriented mindset.
  • Prior experience in support, customer service, or case management.
  • Interest or familiarity with cryptocurrency and digital assets is a strong plus.
Responsibilities:
  • Monitor and manage incoming requests for assistance for potential scams.
  • Collect all required information from customers and ensure it is complete and accurate.
  • Communicate with customers compassionately and professionally, providing updates and gathering additional details as needed.
  • Coordinate internally with your crypto investigation experts to move cases forward.
  • Document case progress and ensure timely resolution.
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