Apply📍 United States
🧭 Full-Time
💸 150000.0 - 190000.0 USD per year
🔍 Education
🏢 Company: FranklinCovey👥 1001-5000EducationTrainingProfessional Services
- Bachelor’s degree
- 10+ years of experience in leadership or management roles, focusing on retention or client success or account management
- Successful experience in at least one large-scale transformational team initiative in an education or corporate business environment.
- Track record of leading high performing teams to achieve goals during times of transformational change
- Experience in K-12 education or professional services environments is highly desirable.
- Proven problem-solving and strategic thinking skills
- Strong interpersonal and communication skills with an emphasis on mentoring and performance management
- Proficiency with Salesforce.com or similar CRM platforms
- Ability to thrive in a fast-paced, growth-oriented environment
- Master’s degree
- Develop and execute programs that enhance team capability in building long-term client relationships ensuring clients achieve measurable outcomes with FranklinCovey's solutions
- Drive the evolution of the team beyond providing exceptional service such that they have capability to take full ownership of client management and retention.
- Cultivate a team-centric environment focused on delivering client outcomes.
- Collaborate cross-functionally with Coaches and Client Partners to align strategies with company objectives, fostering a stewardship mindset in the team.
- Enhance client satisfaction and foster long-term relationships through innovative strategies.
- Embody and demonstrate FranklinCovey’s core values, focusing on lasting client impact and personal growth.
- Establish clear expectations, provide coaching, and celebrate team/individual achievements tied to client outcomes and retention goals.
- Provide ongoing feedback and mentorship to improve team’s client engagement and effectiveness.
- Responsible for hiring, onboarding, ensuring alignment of team objectives with organizational goals.
- Applies the 4 Disciplines of Execution (4DX) to maintain focus on Wildly Important Goals (WIGs) and lead measures.
- Exceed revenue targets through add-on services, and foster a team-centric environment dedicated to client success
- Drive client retention by aligning team efforts with client success metrics and measurable outcomes.
- Partner with Education Success team members to ensure client satisfaction, loyalty, and measurable impact through FranklinCovey’s solutions.
- Implement strategies that prioritize client outcomes and long-term relationship growth
- Promote a proactive approach to client success by anticipating needs and delivering tailored solutions.
- Demonstrate remarkable ability to build trust and rapport with clients.
- Ensures events and client engagements are optimized for maximum impact, including pre-planning and follow-up.
- Strengthens client loyalty through consistent communication and delivering results-driven solutions.
- Develop and continuously refine forecast models based upon comprehensive client success metrics and engagement pipelines.
- Deliver strategic insights and updates on client progress, identifying retention risks, and uncovering growth opportunities.
- Communicate impactful insights by preparing and presenting detailed reports that highlight client impact, retention trends, and strategic recommendations for improvement.
LeadershipProject ManagementBusiness IntelligencePeople ManagementSalesforceCross-functional Team LeadershipMentoringCoachingClient relationship managementBudgetingStrategic thinkingCRMCustomer Success
Posted 7 days ago
Apply