Sales Operations Manager

Posted 8 days agoViewed

💎 Seniority level: Manager

📍 Location: United States of America

💸 Salary: 102300.0 - 143300.0 USD per year

🔍 Industry: Enterprise Software, SaaS, or Technology

🏢 Company: Hootsuite👥 1001-5000💰 $50,000,000 Debt Financing about 7 years ago🫂 Last layoff about 2 years agoDigital Marketing Social Media Marketing Social Media Management Apps

🗣️ Languages: English

🪄 Skills: Project ManagementData AnalysisSalesforceOperations ManagementCommunication SkillsAnalytical SkillsCollaborationDocumentationMS OfficeTrainingSales experienceProcess improvementCRMChange Management

Requirements:

Extensive relevant experience working in a Sales Operations role within a B2B sales organization, preferably Enterprise Software, SaaS, or Technology.
Familiarity with Sales technologies (i.e. SFDC, Marketo, Gainsight, SalesLoft, LinkedIn Sales Navigator) is preferred.
Bachelor degree in Business or other relevant field.
Expert understanding of all operations processes, corporate change management principles, methodologies, and tools. Strong project management experience.
Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Accountability: holds self and others accountable to meet commitments

Responsibilities:

Evaluate and document existing sales processes to identify inefficiencies and bottlenecks.
Design and implement streamlined workflows that improve sales team productivity.
Develop and maintain sales process documentation and training materials
Oversee the implementation and optimization of sales tools such as CRM systems.
Ensure tools are being utilized effectively by providing training and support to the sales team.
Collaborate with IT and other departments to integrate systems that enhance sales processes.
Act as a liaison between sales, marketing, and operations teams to ensure alignment on goals and processes.
Provide input to leadership on sales strategies and process improvements.
Facilitate regular meetings to review process performance and gather feedback.
Develop and deliver training programs to educate sales teams on new processes and tools in partnership with Global Sales Enablement.
Provide ongoing support to address challenges and ensure compliance with standardized workflows.
Foster a culture of continuous improvement within the sales team & technology partners.
Perform other related duties as required.

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