Hootsuite

👥 1001-5000💰 $50,000,000 Debt Financing about 7 years ago🫂 Last layoff over 2 years agoDigital Marketing Social Media Marketing Social Media Management Apps💼 Private Company

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Hootsuite empowers businesses to thrive in the social media landscape. We provide a leading social media management platform that simplifies marketing, accelerates sales, and streamlines customer service. Our platform allows users to manage content and ad campaigns across multiple networks from a single dashboard, providing a unified view of social media activity. We're a significant player in the social media management market, consistently developing innovative tools that help our clients achieve impactful results. Our technology stack includes robust tools like WordPress, Google Tag Manager, and Font Awesome, reflecting our commitment to building a high-quality, user-friendly platform. We leverage a Content Delivery Network for optimal performance and utilize technologies like DNSSEC to ensure security. Our engineering team embraces a remote-first culture, fostering collaboration and innovation across geographical boundaries. Hootsuite values a culture of continuous learning, customer obsession, and teamwork, creating a supportive environment for employees to succeed. Founded in 2008 and headquartered in Vancouver, Canada, Hootsuite has experienced substantial growth, securing significant funding and achieving notable milestones. With over 1000 employees, we are a global company with customers worldwide. We've been recognized for our contributions to the social media marketing industry and continue to set new benchmarks for excellence. We offer a range of career opportunities across diverse functions, emphasizing professional development and a supportive work environment. Join Hootsuite and help businesses worldwide harness the power of social media.

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Jobs at this company:

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🔥 Product Trainer (14-month contract)

Posted 28 days ago

📍 Canada

🧭 Contract

💸 47700.0 - 66700.0 CAD per year

🔍 SaaS

🔧 Requirements

Some practical experience in delivering training, preferably in the tech/SaaS industry, or relevant experience.
Clear and organized presentation techniques and skills in person and via web.
Proven ability to train or teach someone, particularly on a technology solution.
Capable of explaining technical terms in a comprehensive way to different audiences.
Ability to set and manage customer expectations and to negotiate appropriate resolutions to issues.
Ability to learn and apply new skills, technologies and processes quickly.
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.

💡 Responsibilities

Understand Customer Needs: Lead internal discovery sessions and calls with customers to understand their business goals, needs, knowledge gaps, and expectations from training.
Training Logistics: Schedule training sessions with our customers across different time zones and regions, and prepare for meetings by reviewing customer accounts to understand configuration, preparing presentation decks, and finalizing agendas.
Contribute to development and maintenance of team training materials, including agendas and templates.
Webinar Training: Create and present standard and customized engaging, live webinar training sessions on all Hootsuite products such as Hootsuite, Impact, Insights, Amplify, and Ads, and ensure that the content presented is understood by stakeholders and questions are answered.
Onsite Training: Deliver engaging, onsite training, usually half-day sessions which involves travel to the customer’s office and training in person.
Project Management: Update the training component of the project plan with relevant updates, tasks accomplished, and summary of training completed.
Commitment to Customer Satisfaction: Meet and exceed quarterly Individual CSAT score target by delivering highly customized, clear, and engaging sessions that meet clients’ expectations.
Demonstrate agility by performing other duties as required

Project ManagementCommunication SkillsProblem SolvingCustomer serviceAgile methodologiesPresentation skillsTrainingCustomer SuccessSaaS

Posted 28 days ago

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🔥 Manager, Customer Support Training & Development (12 Month Contract)

Posted about 1 month ago

📍 Canada, Mexico

🧭 Contract

💸 86900.0 - 121700.0 CAD per year

🔍 SaaS or Support Operations

🔧 Requirements

Approximately 8+ years of Learning and Development experience in roles responsible for organizational development, leadership and people development, preferably in a SaaS or Support Operations environment
In-depth knowledge of the Hootsuite Product suite of products and proven ability to quickly learn new technical information, mentor and train others
Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

💡 Responsibilities

Manage a team of Training Specialists, including selection, coaching, mentoring, development, performance management, and all other people-management practices, including DE&I.
In partnership with the Director, create the learning and development strategy, connecting it to business outcomes and needs.
Lead the Training Specialists to deliver effective learning programs (Orientation, Core Product Support training, Customer First, DEI, Leadership, Upskilling, Career Coaching and others as defined by the business objectives)
Lead the planning and execution of quarterly roadmap sessions, collaborating with stakeholders to identify, prioritize, and implement targeted enablement and learning initiatives and OKRs, aligned with Customer Support strategy and needs.
Build and sustain lasting relationships with business leaders to generate a deep understanding of business needs and data-driven solutions and facilitate partnerships that enable successful learning outcomes
Design, develop and augment Hootsuite’s existing leadership programming with targeted Support Operational leadership training modules (Leadership onboarding, portfolio management, project management, etc)
Own the development and delivery of a comprehensive onboarding program for our Global Support Organization, continuously enhancing it to align with industry trends and meet evolving team needs.
Work closely with Training Specialists to maintain, enhance and manage programs to support high visibility and high impact enablement initiatives.
Implement a robust system to track, monitor and report the learning progress of our Global Support teams, including implementing scalable learning assessments and providing actionable insights to continually enhance and optimize the enablement strategy.
Build change management expertise and capability within the Support leadership and training team to operationalize all support strategic and transformational projects.
Collaborate with the corporate L&D team to partner/align on organizational vs department level training programs.
Perform other related duties as assigned

LeadershipProject ManagementPeople ManagementHR ManagementCross-functional Team LeadershipProduct DevelopmentStrategic ManagementCommunication SkillsCustomer serviceAgile methodologiesMentoringCoachingTrainingStakeholder managementCustomer supportChange ManagementCustomer SuccessSaaS

Posted about 1 month ago

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🔥 Salesforce Administrator

Posted about 1 month ago

📍 Canada, USA

🧭 Full-Time

💸 95400.0 - 133600.0 USD per year

🔍 Software Development

🔧 Requirements

Some relevant experience in a Salesforce Administrator role
CS degree, Business degree, or equivalent experience
Certifications (at least 1 of the following): Salesforce Certified Administrator, Salesforce Certified App Builder, Salesforce Certified CPQ Specialist
Experience integrating Salesforce with 3rd party tools, including via ETLs
Experience working with CPQ software (ideally Salesforce CPQ)
Experience developing in Apex or similar programming language would be beneficial but not required

💡 Responsibilities

Review requirements, design, build and maintain solutions in Salesforce using declarative and programmatic methods
Design, build and maintain solutions in Salesforce using declarative methods
Build and maintain integrations between Salesforce and 3rd party tools
Audit and document existing processes and technical designs, and identify areas for improvement
Manage our Business Technology support queue on a rotating basis
Manage and provide support for other sales tools (e.g. LeanData, Gong and SalesLoft)
Distill complex technical solutions into layman’s terms and communicate these in a clear and understandable way to stakeholders
Work within a team of System Administrators and Product Managers to deliver high-quality service to our internal customers

Project ManagementETLSalesforceCI/CDRESTful APIsProcess improvementCRMData modeling

Posted about 1 month ago

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🔥 Revenue Operations Manager (6 month contract)

Posted about 1 month ago

📍 North America

🧭 Contract

💸 96100.0 - 134700.0 CAD per year

🔧 Requirements

Extensive relevant experience in a Customer, Sales and/or Marketing Operations role.
Experience with Salesforce and knowledge and understanding of various departments (Finance, Legal, Sales Operations, Sales, Customer Success, and Partners).

💡 Responsibilities

Define, document, and implement Revenue Operations initiatives.
Manage the implementation and adoption of operational initiatives.
Consult with leaders to identify and summarize internal, operational business challenges, evaluate priority and scope, and provide recommendations
Perform full analysis on stakeholder impact of SFDC transformation initiatives.
Establish a structure and cadence to analyze existing business processes, and recommend areas for improvement and opportunities to help drive operational efficiencies
Responsible for leading operational/technical projects or initiatives for the Global Revenue Organization.
Perform other related duties as assigned

Project ManagementSQLData AnalysisSalesforceOperations ManagementBusiness OperationsRESTful APIsNegotiationCross-functional collaborationStakeholder managementProcess improvementData modelingCustomer SuccessSaaS

Posted about 1 month ago

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🔥 Intermediate Software Developer, DevOps

Posted about 2 months ago

📍 Canada

🧭 Full-Time

💸 115400.0 - 161600.0 CAD per year

🔍 Software Development

🔧 Requirements

A degree in Computer Science or Engineering, and 5-8 years of experience in developing and maintaining software or an equivalent level of education or work experience, and a track record of substantial contributions to software projects with high business impact
Ability to foster and challenge existing patterns and best practices in delivering code and tests via stories and epics that impact the team or multiple teams.
You are proficient in at least one programming language, ideally Python, Golang or Typescript, have experience with containers (Docker/Kubernetes) and have a desire to learn other languages.
Independently use root cause analysis to identify and address bugs and outages. Foster and challenge logging, monitoring and debugging best practices across groups of services and apps.
Foster and challenge architecture concepts and best practices and independently apply these practices to create new services and apps that meet system performance, modifiability, maintainability and reliability needs.
Foster and challenge security and compliance practices in daily work.
Foster and challenge agile processes and continuous integration and delivery practices to ship stories and high complexity epics/projects.
You can collaborate and communicate effectively within and across departments. Lead technical discussions, listen actively and have two-way non-technical discussions with design and product. Able to represent the team across disciplines.
Independently seek guidance, feedback, and learning opportunities from across the development organization to foster personal and professional growth. Support peers and more junior devs growth, prioritizing skill transfer.
Display eagerness to learn and collaborate on goal-setting. Independent in creating goals aligned with personal development and supported in aligning some goals with team goals.
Understand business and technical value behind roadmap projects and lead development scoping/project analysis. Can align business and technical requirements to bring proposals for projects to the team. Deliver on roadmaps effectively by communicating individual and epic-level risks and opportunities.

💡 Responsibilities

Deliver cross-domain projects, actively promoting architectural improvements for scalable solutions, and design code to bolster state of the art best practices, system security, accessibility, and privacy measures.
Lead comprehensive testing strategies to enhance system reliability, and resolve complex issues in live environments. Oversee and uphold efficient observability measures to ensure continuous monitoring remains effective.
Take ownership of complex projects, ensuring timely delivery, swift escalation of any blockers encountered, and collaborate closely with cross-functional teams to ensure alignment and successful execution.
Advocate for technical solutions, foster consensus among stakeholders to move projects forward, and represent the team in high-level meetings, ensuring transparency and alignment with project objectives.
Facilitate team growth through mentorship, foster a culture of excellence, and pursue personal growth while contributing to the development goals of the team and organization.
Identify technical opportunities aligned with team and project goals, proactively mitigate associated risks, and provide strategic insights to optimize roadmap efficiency and achieve significant business impact.

DockerPythonSoftware DevelopmentAgileBashDjangoElasticSearchKafkaKubernetesMySQLTypeScriptAPI testinggRPCCI/CDAgile methodologiesRESTful APIsLinuxDevOpsMicroservicesTroubleshootingAnsible

Posted about 2 months ago

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🔥 Associate Legal Counsel, Commercial and Privacy

Posted about 2 months ago

📍 Canada

💸 87700.0 - 122700.0 CAD per year

🔧 Requirements

5 years of demonstrated privacy, legal or compliance experience or equivalent combination of education and/or experience
A law degree from a recognized university
Familiarity and comfort level with privacy laws and principles, including the GDPR; and IAPP or other privacy certifications or experience working in SaaS / technology.

💡 Responsibilities

Provide frontline privacy support to business stakeholders throughout the organization (e.g., product development, sales, marketing, people, etc.)
Draft privacy and other legal policies, notices and guidance
Support our Customer Assurance function (which provides security and privacy sales support) and efficiently respond to customer data protection and privacy questions
Draft, review, and negotiate commercial and data protection agreements, including, data processing agreements, NDAs, SaaS agreements, and vendor agreements
Collaborate with key stakeholders to implement and maintain key privacy initiatives (e.g., improvements to our data retention / deletion policies, PIAs, data inventories, vendor controls, data subject requests)
Collaborate with key business stakeholders to identify privacy risks and implement business minded solutions
Support the implementation and maintenance of Privacy and Customer Assurance operations tools and processes in collaboration with the team and other stakeholders.
Provide business oriented and practical legal guidance and support on a wide range of topics, including commercial contracts (with a focus on SaaS contracts), data protection, and procurement.
Build and maintain positive relationships with local leadership and other strategic partners, in particular the Sales and Product Teams.
Assist in the development of the privacy and legal knowledge base, sales resources, and delivery of training
Take initiative, work independently and go the extra mile to meet the timelines
Appropriately triage a heavy workflow, setting appropriate priorities with internal and external clients and delivering results efficiently.
Research and monitor changes to relevant law and regulations to ensure our programs are compliant, and advise the business as necessary.
Collaborate with other Legal team members on other matters and projects as required.
Perform administrative and other related duties as assigned.

Communication SkillsProblem SolvingCustomer serviceNegotiationWritten communicationComplianceSaaS

Posted about 2 months ago

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