Customer Success Specialist

Posted 12 days agoViewed

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💎 Seniority level: Junior, 2 years

📍 Location: Philippines, CT

🔍 Industry: E-commerce

🗣️ Languages: English

⏳ Experience: 2 years

🪄 Skills: Data AnalysisCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceMS OfficeAccount ManagementRelationship managementData visualizationCRMCustomer supportCustomer SuccessSaaS

Requirements:

Minimum of 2 years in customer success, account management, or a similar customer-facing role
Strong verbal and written communication skills in English, with the ability to articulate technical concepts clearly
High emotional intelligence (EQ) with the ability to read social cues, adapt communication style to different customer personas, and navigate complex conversations with empathy and tact
Experience with CRM systems (Freshsales preferred)
Proficiency with common office communication and productivity tools such as Google Workspace and Slack.
Basic familiarity with data visualization tools (e.g., Tableau) is a plus
A proven track record of building relationships and ensuring customer satisfaction
Experience working with real estate management companies, contractors, or related industries is advantageous
Comfortable working in a fast-paced environment and adapting to changing priorities

Responsibilities:

Actively reach out to customers through phone and email to ensure they are effectively using our platform, with the aim to drive increased purchasing volume and revenue
Monitor customer accounts, analyze usage data, and identify opportunities for upselling
Drive portfolio revenue growth by educating clients about our full range of offerings
Convert one-time purchasers into repeat customers through strategic relationship management
Review customer accounts in our CRM to assess usage patterns and identify dormant users
Analyze purchasing patterns to identify opportunities for category expansion
Set and track targets for account growth, with a focus on measurable revenue increases
Capture and document customer feedback regarding our products and services
Collaborate with internal teams to address issues and improve offerings
Proactively identify areas for process enhancement and contribute to best practices
Maintain detailed documentation of all customer interactions in our CRM

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