- Responding promptly to client inquiries
- Communicating with clients through various channels
- Acknowledging and resolving client’s complaints
- Possessing a thorough knowledge of our products
- Documenting all client’s interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues
- Escalating concerns through known escalation paths
- Providing feedback on the efficiency of the client service process
- Assist with merchant technical integration
- Take an active part in the monitoring of day-to-day operations
MS OfficeCustomer supportZendesk