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Account Manager
Posted about 1 month agoViewed
💎 Seniority level: Proven account management experience
📍 Location: United States
🔍 Industry: Identity verification, fraud prevention
🏢 Company: GBG👥 101-250💰 Series A over 4 years agoDelivery ServiceLogisticsDeliveryE-Commerce
⏳ Experience: Proven account management experience
Requirements:
- Proven account management experience, with experience managing enterprise-level accounts in complex organizations.
- Proven success in managing accounts with an annual contract value (ACV) of >$3M with a track record of cross sell/upsell and retention rates of 90% or higher.
- Experience in the identity verification, fraud prevention, or related technology domains.
- Strong ability to build relationships with C-level stakeholders and influence strategic business decisions.
- Expertise in contract negotiations, upselling/cross-selling, and driving revenue growth.
- Skilled in conducting Quarterly Business Reviews (QBRs) and delivering customized solutions to meet client needs
Responsibilities:
- Foster and maintain strong, lasting relationships with clients, acting as the primary point of contact.
- Identify upsell and cross-sell opportunities while ensuring high client retention and satisfaction.
- Collaborate with Professional Service Consultants and internal teams to deliver optimized solutions tailored to clients’ technical and strategic needs.
- Lead contract renewals, pricing discussions, and negotiate terms that drive mutual business success.
- Conduct regular, in-person QBRs to evaluate client success, review key metrics, and align on future strategies and goals – Up to 30% travel required
- Serve as a champion for clients, relaying feedback to internal teams to enhance products and services.
- Monitor and report on key account metrics, ensuring transparency and proactive management of client success.
- Partner closely with Sales to transition new clients and identify opportunities for further engagement.
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