- Manage Salesforce user accounts, roles, permission sets, profiles, and security settings.
- Handle day-to-day support requests and system administration tasks.
- Monitor system performance, conduct routine maintenance, and manage scheduled jobs.
- Perform data imports, deduplication, and data quality checks.
- Configure objects, fields, page layouts, record types, and list views.
- Build reports and dashboards to support business decision-making.
- Create and maintain declarative automation, including validation rules, workflows, and flows.
- Assist with user acceptance testing and deployment of configuration changes.
- Train and guide users, maintain platform documentation, and support onboarding and adoption.
- Relay user feedback and enhancement opportunities to technical teams.