Customer Support Representative (CH)

Solid written and spoken English 2 years of customer support experience in various environments or a degree from a top-tier institution Commitment to a 40-hour workweek Begin work at 1:00pm Chile Standard Time Genuine enthusiasm for delivering unparalleled customer service Independent spirit thriving in a remote, dynamic setting Sharp analytical and critical thinking abilities Adaptability, coupled with receptivity to feedback Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

Address customer inquiries within Customer Support channels and adhere to service-level agreements Leverage knowledge base to address common customer queries Identify and escalate technical issues, prioritizing customer satisfaction Contribute to refining customer operations to uplift support offerings and bolster customer retention and revenue Act as a bridge between customers and product/engineering teams, channeling feedback and ensuring customer-centric updates