Customer Service Representative / Admin Assistant
8 - 10 USD per hour
Company:Lago
Location:South America
Languages:English
Seniority level:Entry, 3+ years
Experience:3+ years
Skills:
Project ManagementMicrosoft ExcelMicrosoft Office SuiteCustomer serviceAttention to detailWritten communicationMultitaskingVerbal communicationData entryCRM
Requirements:
3+ years of experience in customer service, administrative support, or related roles. Strong written and verbal communication skills in English. High attention to detail and ability to manage multiple tasks simultaneously. Comfortable using Google Workspace (Sheets, Docs, Gmail) or similar tools. Reliable internet connection and a quiet work environment suitable for remote work.
Responsibilities:
Respond promptly to customer inquiries via email, phone, and chat. Process orders, returns, and refunds according to company policies. Assist in maintaining customer records and databases. Coordinate with different departments to resolve customer issues. Perform administrative tasks like scheduling appointments and data entry. Support management in preparing reports and analyzing customer feedback.
