- Own the entire customer lifecycle; from onboarding and technical adoption to renewals and expansion, ensuring clients achieve their business goals.
- Drive Net Dollar Retention (NDR) across your portfolio by identifying usage growth opportunities and leading expansion strategies.
- Act as the voice of the customer internally, working with Product and Engineering to prioritize features that solve real-world lending challenges.
- Use data and critical thinking to anticipate risks, identify 'signal' in customer behavior, and guide long-term strategy.
- Partner with Sales to unblock complex deals and with Delivery to ensure seamless integration of our Rails of Lending (RoL) platform.
- Build high-trust, C-level relationships through high-touch engagement and in-person visits to key partners across LatAm.
- Contribute to the 'playbook' for the CS function, improving standards and processes as the company grows.
Data AnalysisRESTful APIsAccount Management+2 more