Graduate Customer Success Manager

Customer-facing experience Empathetic individual with a natural drive to help others Passion for technology, infrastructure and Ubuntu in particular Excellent presentation skills Strong organisational skills, ability to structure and constantly update documentation A team player capable of interacting with all departments internally

Support customers by finding solutions to ticket requests. Enrich documentation about problem solving, Q&A, onboarding materials. Drive campaigns targeting multiple customers through digital touch-points and activities. Identify high potential as well as high risk customers. Onboard new customers and introduce them to products and support processes. Collaborate with Sales and Support in developing and delivering engagement plans. Engage with portfolio of customers to ensure risk identification. Collect feedback from customers and format them for review by the product team.