Graduate Customer Success Manager
C
CanonicalSoftware Development
WorldwideFull-TimeEntry
Salary not disclosed
Job Details
- Languages
- English
- Experience
- Customer-facing experience
- Required Skills
- KubernetesC (Programming language)Communication SkillsAnalytical SkillsCollaborationOrganizational skillsPresentation skillsEmpathy
Requirements
- Customer-facing experience
- Empathetic individual with a natural drive to help others
- Passion for technology, infrastructure and Ubuntu in particular
- Excellent presentation skills
- Strong organisational skills, ability to structure and constantly update documentation
- A team player capable of interacting with all departments internally
Responsibilities
- Support customers by finding solutions to ticket requests.
- Enrich documentation about problem solving, Q&A, onboarding materials.
- Drive campaigns targeting multiple customers through digital touch-points and activities.
- Identify high potential as well as high risk customers.
- Onboard new customers and introduce them to products and support processes.
- Collaborate with Sales and Support in developing and delivering engagement plans.
- Engage with portfolio of customers to ensure risk identification.
- Collect feedback from customers and format them for review by the product team.
