Customer Success Manager
Company:Social Discovery Group
Location:Cyprus, Malta, USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia, UTC0
Languages:English
Skills:
Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceAdaptabilityFluency in EnglishEmpathyTroubleshootingActive listening
Requirements:
Fluent in English Experience working with international customers Fast typing skills in English Quick learner, able to absorb large volumes of information Ability to psychologically analyze people and be sensitive to their emotions Ability to swiftly navigate through difficult situations and adapt to fluctuating circumstances Ability to come up with and provide professional solutions to complicated cases Stress resistant, energetic, and shows initiative Has a ‘can-do’ attitude Provides outstanding quality service
Responsibilities:
Consult customers on all raised questions related to our websites Work timely, speedily, and effectively with customer requests Resolve all customer issues with the goal of customer retention Promote our websites to the customers upon opportunity Maintain a high level of service quality
