Customer Success Manager
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Social Discovery GroupSocial Discovery
Cyprus, Malta, USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia, UTC0Full-Time
Salary not disclosed
Job Details
- Languages
- English
- Required Skills
- Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceAdaptabilityFluency in EnglishEmpathyTroubleshootingActive listening
Requirements
- Fluent in English (Japanese, Spanish, Chinese would be considered a benefit)
- Experience working with international customers
- Fast typing skills in English
- Quick learner, and can absorb large volumes of information
- Psychologically analyze people and be sensitive to their emotions
- Swiftly navigate through difficult situations and adapt to fluctuating circumstances
- Come up with and provide professional solutions to complicated cases
- Stress resistant, energetic, and never hesitant to show initiative
- Have a ‘can-do’ attitude, and believe that ‘everything is possible’
- Provide an outstanding quality service
Responsibilities
- Consulting customers on all raised questions related to our websites
- Working timely, speedily, and effectively with customer requests
- Resolving all customer issues with the goal of customer retention
- Promoting our websites to the customers upon opportunity
- Maintaining a high level of service quality
