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Technical Support Engineer

Posted about 1 month agoInactiveViewed

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💎 Seniority level: Middle, 1-3 years

📍 Location: United States, Canada, UK

🔍 Industry: Healthcare IT

🏢 Company: Commure + Athelas

🗣️ Languages: English

⏳ Experience: 1-3 years

🪄 Skills: SQLApache TomcatJiraTroubleshootingCustomer supportConfluence

Requirements:
  • Bachelor’s degree in Computer Science or a related field
  • 1-3 years experience in a technical support role
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Experience with SQL and database management
  • Understanding of healthcare workflows and clinical documentation
  • Preferred knowledge of web technologies
  • Preferred knowledge of HL7, FHIR, and data exchange standards
Responsibilities:
  • Provide technical support via phone, email, and remote sessions
  • Troubleshoot and resolve application issues
  • Document and maintain support cases in CRM system
  • Develop and maintain support documentation
  • Collaborate with clients on workflows and best practices
  • Work with Engineering and Product teams to resolve defects
  • Assist with system upgrades and optimizations
  • Conduct training sessions for teams and clients
  • Participate in on-call rotations for client support
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