Technical Support Engineer (L2) - Remote UK or France

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💎 Seniority level: Senior, 5+ years

📍 Location: UK, France

🔍 Industry: Finance / Accounting, Crypto

🏢 Company: Cryptio👥 11-50💰 $15,000,000 Series A 24 days agoCryptocurrency Accounting Blockchain Analytics FinTech

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: DockerPostgreSQLPythonSQLGitJavascriptRubyTypeScriptGrafanaCommunication SkillsProblem SolvingTroubleshootingTechnical supportScriptingDebuggingCustomer supportEnglish communication

Requirements:

5+ years of experience in a relevant role
Proficiency with a programming language suitable for scripting such as Javascript, Typescript, Python, Ruby…
Proficient with modern development tools (Git, Docker, the CLI…)
Fluent with SQL (mandatory, we use PostgreSQL)
Familiar with Grafana (or similar)
Familiar with Zendesk (or similar)
Fluent in English (mandatory)
Excellent communication and organisational skills
Thriving when working with others
Quick learner

Responsibilities:

Deliver exceptional technical customer support
Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
Leverage your technical expertise to implement “one time fixes”
Deploy the Cryptio stack locally, debug issues and qualify bugs before escalating them
Contribute to our back office / tooling roadmap
Advocate Cryptio best practices both internally and externally
Provide feedback to the Engineering and Product teams, based on customer needs
Mentor technical support engineers with less experience
Collaborate with the Technical Support Lead to improve team processes and efficiency

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