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Principal Technical Support Engineer - German or Dutch Fluency

Posted 14 days agoViewed

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💎 Seniority level: Senior, Significant relevant work experience operating at a similar level

📍 Location: UK, France, Germany, Netherlands, Poland

🔍 Industry: Internet of Things (IoT) and physical operations

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff over 4 years agoCloud Data ServicesBusiness IntelligenceInternet of ThingsSaaSSoftware

🗣️ Languages: English

⏳ Experience: Significant relevant work experience operating at a similar level

🪄 Skills: GraphQLSQLEmbedded SystemsJiraTroubleshootingCustomer support

Requirements:
  • B.S. in Computer Science, Engineering (Mechanical/Electrical), or other Technical Field.
  • Significant relevant work experience operating at a similar level.
  • Excellent written and verbal communication skills.
  • Strong bias for action and ability to work in a hyper-growth environment.
  • Willingness to work flexible hours during nights and weekends as required.
Responsibilities:
  • Develop expertise in testing, analysis, and relevant product and technical domains.
  • Build and develop troubleshooting tools independently or in partnership with L3 team.
  • Solve complex problems using methodologies like Troubleshooting and Root Cause Analysis.
  • Engage with customers, educate them, and propose alternative solutions.
  • Collaborate with Support & Engineering teams to resolve issues and mentor others.
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