ApplyPrincipal Technical Support Engineer - German or Dutch Fluency
Posted about 2 months agoViewed
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💎 Seniority level: Senior, Significant relevant work experience operating at a similar level
📍 Location: UK, France, Germany, Netherlands, Poland
🔍 Industry: Internet of Things (IoT) and physical operations
🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff almost 5 years agoCloud Data ServicesBusiness IntelligenceInternet of ThingsSaaSSoftware
🗣️ Languages: English
⏳ Experience: Significant relevant work experience operating at a similar level
🪄 Skills: GraphQLSQLEmbedded SystemsJiraTroubleshootingCustomer support
Requirements:
- B.S. in Computer Science, Engineering (Mechanical/Electrical), or other Technical Field.
- Significant relevant work experience operating at a similar level.
- Excellent written and verbal communication skills.
- Strong bias for action and ability to work in a hyper-growth environment.
- Willingness to work flexible hours during nights and weekends as required.
Responsibilities:
- Develop expertise in testing, analysis, and relevant product and technical domains.
- Build and develop troubleshooting tools independently or in partnership with L3 team.
- Solve complex problems using methodologies like Troubleshooting and Root Cause Analysis.
- Engage with customers, educate them, and propose alternative solutions.
- Collaborate with Support & Engineering teams to resolve issues and mentor others.
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