Partner Support Specialist
20.0 USD per hour
Company:
Location:US
Seniority level:Junior, 2+ years
Experience:2+ years
Skills:
Microsoft ExcelMicrosoft OfficeCommunication SkillsCustomer serviceTroubleshootingData entryTechnical supportCRM
Requirements:
2+ years experience in Customer Service with a multi-line phone system or in a contact center Veterinary hospital experience is a plus! Fluency in Spanish is a huge plus!
Responsibilities:
Provide a best-in-class level of support to our partners - veterinary hospitals and Territory Partners Prioritize and manage inbound phone, email, fax, and follow-up activity queues Research and resolve complicated Territory Partner and Hospital concerns including questions on policy coverage and claims Assist Territory Partners with reporting Initiate time-sensitive pre-approvals for Trupanion Members and hospitals Liaise with internal departments to assist our partners and Members Provide level 1 technical support for hospitals utilizing the Trupanion Express application
