Strategic Partner Specialist

Active Property & Casualty (P&C) Insurance Producer License in resident state for a minimum of two (2) years. Minimum of two (2) years providing personalized, concierge-style support and relationship management to a B2B audience (brokers/agents). Minimum of three (3) years of experience in a high-volume call center environment, preferably in a regulated industry. Demonstrated ability to independently manage complex, escalated issues and maintain composure under pressure.

Serve as highest-level technical support for strategic partners' agents. Resolve login issues, policy submission errors, quoting difficulties, and system navigation challenges. Liaise with IT and Partnership teams to resolve platform bugs. Provide expert consultation on policy language, coverage, and regulatory constraints to brokers. Manage and resolve high-level partner issues, complaints, and policy disputes. Track and report broker pain points to improve partner experience. Manage and resolve complex, escalated policyholder issues. Educate direct customers on policy features and benefits. Mentor Strategic Partner Support Team members. Identify service gaps and drive process improvements.