- Own GTM and onboarding strategy and operations: Define and execute the go-to-market approach for merchant and customer acquisition.
- Build for Scale: Design onboarding playbooks, qualification frameworks, and operational processes that allow the team to grow efficiently.
- Leverage AI & Automation: Use AI tools to query large datasets, automate workflows, and build dashboards.
- Influence the Product Roadmap: Serve as the voice of the customer by synthesizing field feedback and data signals.
- Measure What Matters: Define and track the KPIs that reflect our customer and merchant health and GTM effectiveness.
SQLData AnalysisProcess improvement