- Own and maintain Member Experience Analytics reporting, including dashboards for member satisfaction, engagement, and journey metrics.
- Build and maintain forecasting and capacity models, including volume forecasts and staffing requirements for member service and claims teams.
- Deliver ad hoc analytics requests from cross-functional partners.
- Translate stakeholder business questions into analytical approaches and deliverables.
- Identify ways to streamline recurring reporting and improve data quality and turnaround time.
- Use AI tools such as Claude, Gemini, and Copilot to accelerate and automate work.
- Present findings and recommendations to non-technical audiences, including leadership.
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