- Support the development, implementation, and maintenance of fraud detection, alert management, and investigation procedures.
- Manage and oversee Level 1 (alert review, triage) and Level 2 (case investigation, resolution) fraud teams.
- Establish and monitor quality standards, productivity expectations, and SLAs.
- Oversee components of the BSA/AML program, including suspicious activity identification and SAR escalation.
- Partner with Risk, Compliance, and Product teams to enhance fraud detection strategies and controls.
- Participate in fraud risk assessments across products and customer segments.
- Collaborate with leadership to execute strategic initiatives.
- Drive continuous improvement in workflows, automation, and documentation.
Operations ManagementCompliance