Pathward, N.A.

Pathward, N.A. is a company focused on providing innovative financial services and solutions, leveraging technology to enhance customer experience.

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🔥 Customer Experience Team Lead

Posted 2024-11-20

📍 Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX

💸 23 - 42 USD per hour

🔍 Financial services

High school diploma or equivalent.
6+ years related experience.
Proficient verbal and written skills.
Bilingual is desired.
Strong customer service skills.

Motivates the call center team to achieve goal standards.
Provide exceptional customer service.
Monitor call center performance and employee demeanor.
Communicate feedback and adapt coaching styles.
Proactively identify potential problems and engage appropriate parties for resolution.
Take ownership of customer issues and alert leadership of incidents.
Maintain call volume and service levels above 90%.
Analyze trends and assist in creating action plans.
Facilitate daily meetings and support seasonal employees.
Supervise agents, including training and performance evaluation.

LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingCoaching

Posted 2024-11-20

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🔥 Senior Product Manager, Commercial Lending

Posted 2024-11-15

📍 Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX

🧭 Full-Time

💸 82918 - 153136 USD per year

🔍 Financial services

5+ years in product management, focusing on product strategy and roadmap ownership.
Experience with lending products in banks, consumer finance, or fintech.
Direct experience in commercial lending and understanding of loan lifecycles.
Ability to break down complex initiatives into actionable outcomes.
Strong data-driven analytical and problem-solving skills.
Demonstrated experience engaging with senior leadership and cross-functional teams.

Support strategic Lending Outcomes using industry knowledge to inform strategies.
Collaborate with stakeholders to draft requirements for new features.
Lead KPI growth by managing the product roadmap for commercial lending.
Present vision and progress to executive stakeholders.
Conduct market research and analysis for product decisions.
Implement processes for team efficiency.
Translate client needs into product enhancements.
Assess the impact of product strategy on customer engagements.
Produce detailed product documentation.
Collaborate with Engineering for release priorities.
Report on progress towards goals to support decision-making.

Product ManagementStrategyCollaborationDocumentationCompliance

Posted 2024-11-15

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🔥 Principal IT Engineer – Data Governance

Posted 2024-11-13

📍 Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX

🧭 Full-Time

💸 82918 - 153136 USD per year

🔍 Financial Services

Bachelor’s degree in information systems or equivalent.
Solid understanding of Enterprise Data Catalog capabilities; Ataccama exposure preferred.
Strong knowledge of Data Governance areas as defined by the Data Management Body of Knowledge.
Experience in resolving Data Quality concerns.
Competent in reporting and analytics with Power BI or ThoughtSpot.
Familiarity with Power Automate, Forms, and SQL.
Demonstrable ability to facilitate discussions with business and technical leaders.
3 – 5 years of experience in Data Management and Data Governance.
At least 3 years administering Data Catalogs and Quality tools.

Develop and support data governance processes using tools like Power BI and Snowflake.
Collaborate with engineering teams to protect data assets.
Support the deployment of a Snowflake-based Enterprise Data Platform.
Update business process and tool-related documentation.
Maintain connections for the Enterprise Data Catalog.
Lead collaboration sessions to curate glossary entries and document data domains.
Analyze Data Governance KPIs to identify risks.
Facilitate root cause analysis on Data Quality issues.
Mature the Data Governance program through feedback and support.

LeadershipSQLData AnalysisMicrosoft Power BISnowflakeCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationDocumentation

Posted 2024-11-13

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🔥 FIU Case Analyst

Posted 2024-11-07

📍 Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX

💸 16 - 29 USD per hour

🔍 Financial services

Data gathering and analysis skills.
Attention to detail.
Conceptual and analytical thinking abilities.
Strong written communication skills.
One or more years of relevant experience preferred.
Knowledge of banking products and operations.
High school certification or equivalent required.
CAMS or CFCS certification preferred.
Ability to draw conclusions and make timely decisions based on information.
Capability to identify patterns in complex situations while maintaining ethical standards.

Analyze information from data systems to assess customer profiles and transactional activities.
Determine suspicion of activity using investigative tools and identify reportable transactions.
Complete and maintain thorough case files for investigated activity.
Summarize investigation results in detailed written narratives.
Complete regulatory forms, such as Suspicious Activity Reports and Currency Transaction Reports.
Take appropriate action on notifications from various internal and external sources.
Provide outstanding service in communications while maintaining confidentiality.

Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationAttention to detailWritten communication

Posted 2024-11-07

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🔥 IT Auditor II

Posted 2024-10-25

📍 Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX

🧭 Full-Time

💸 57582 - 106345 USD per year

🔍 Financial Services

Bachelor's degree or equivalent education and work experience.
Professional certifications such as CISA, CIA, CRMA, and/or CPA preferred.
Typically, 3+ years of experience with bachelor's or equivalent.
Strong communication skills, both written and verbal.
Ability to collaborate and build relationships.
Attention to detail and learning agility.
Action-oriented mindset with strong initiative.
Integrity and trustworthiness in decision-making.
Active listening and constructive feedback skills.
Patience and perseverance through challenges.
Effective time management and task prioritization.
Customer-focused approach with empathy and respect.
Planning skills to organize tasks efficiently.

Perform information technology audits, IT SOX testing, and assist with operational audits.
Collaborate with audit teams on objectives, scope, and testing strategy.
Lead IT audits and conduct risk assessments of IT platforms.
Analyze data for evidence of control deficiencies and compliance issues.
Document work performed and observations clearly.
Communicate risk reduction opportunities and assist in audit reports.
Engage in issue management and lead departmental projects.
Research IT audit services across bank products and stay informed on emerging issues.

LeadershipCommunication SkillsAnalytical SkillsCollaborationAttention to detail

Posted 2024-10-25

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🔥 FinOps Analyst I

Posted 2024-10-25

📍 Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX

💸 16 - 29 USD per hour

🔍 Financial services

High School Diploma or equivalent.
Typically requires less than one year of related experience.

Work with partners on creation of funds flow and new account set-up.
Establish ongoing reconciliation processes.
Reconcile all DDA account activity and escalate identified issues.
Create entries for manual money movement between accounts.
Facilitate refund check process and maintain accounts.

Communication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Posted 2024-10-25

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🔥 Solutions Engineering Program Director (Lending)

Posted 2024-10-21

📍 Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX

💸 99501 - 183764 USD per year

🔍 Financial Services

Ability to deal with concepts and complexity and think critically.
Open to change and quick to learn, applies previous experiences.
Demonstrates critical thinking and problem-solving skills.
Has organizational skills to manage details and accelerate progress.
Excellent oral and written communication skills.

Leads solution development for new partners, products, and markets.
Manages onboarding and launches of new programs with partners.
Cultivates relationships with key employees and third parties.
Develops requirements documents and anticipates roadblocks.
Monitors and manages delivery, adjusting strategies as needed.

LeadershipProject ManagementBusiness AnalysisData AnalysisPeople ManagementProduct ManagementProject CoordinationCross-functional Team LeadershipStrategyData analysisCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-10-21

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🔥 Senior Partner Account Executive (Payments Industry)

Posted 2024-10-21

📍 Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX

🧭 Full-Time

💸 99501 - 183764 USD per year

🔍 Payments Industry

Bachelor's degree or equivalent education and work experience; Master's degree preferred.
Typically requires a minimum of 8 years of related experience.

Plans and oversees enterprise-level support for designated partners.
Develops partner relationships and understands their business.
Creates Partner-specific strategic account plans.
Champions partner business development initiatives within Pathward.
Identifies new product opportunities and assesses partner needs.
Maintains communication with partners regarding performance and trends.
Meets regularly with senior executives to strategize objectives.
On-call support for Pathward assistance 24/7.
Aligns partner needs with internal solutions.
Engages senior management to assist with partner objectives.

Business DevelopmentProduct ManagementStrategyBusiness development

Posted 2024-10-21

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🔥 Partner Quality Specialist I

Posted 2024-10-21

📍 Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX

💸 16 - 29 USD per hour

🔍 Financial services

Bachelor’s degree preferred or equivalent experience required.
1+ year of prepaid experience desired.

Reviews marketing materials against work papers to ensure quality and adherence to Pathward, Network, and Regulatory guidelines.
Answers incoming Partner calls, emails, and correspondence with the Networks, and internal departments and attends regularly scheduled Partner & internal team meetings.
Submits issues for resolution to appropriate departments.
Facilitates, drives, and completes department specific program implementation tasks.
Trains Partners on and monitors their use of the marketing submission portal.
Builds relationships with internal and external stakeholders.
Conducts ongoing quality reviews of Partner marketing materials.
Remediates applicable Compliance Review findings.
Meets and maintains all Service Level Agreements as defined by department criteria.
Meets and maintains acceptable Quality Review scores as defined by department criteria.
Participates in enterprise projects relating to existing Partner assignments.
Performs other duties as assigned.

Compliance

Posted 2024-10-21

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🔥 Partner Account Executive (Payments Industry)

Posted 2024-10-21

📍 Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX

🧭 Full-Time

💸 99501 - 183764 USD per year

🔍 Payments Industry

Bachelor's degree or equivalent education and work experience.
Typically requires 5+ years of relevant experience.
Strong relationship-building skills.

Develops individual partner relationships and ensures strategic goals are set.
Creates partner-specific strategic account plans aligned with Pathward's goals.
Champions partner business development initiatives.
Identifies and drives new product opportunities with partners.
Monitors trends and provides feedback to partners on performance.
Holds face-to-face meetings with senior executives to strategize.
Maintains 24/7 availability to respond to partner needs.
Aligns partner needs with internal solutions and develops strategies for growth.

Business DevelopmentProduct ManagementStrategyBusiness development

Posted 2024-10-21

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Pathward, N.A.

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