- Serve as Cadwell’s clinical expert for the PSG product portfolio.
- Design and deliver comprehensive educational programs including webinars, workshops, and certifications.
- Manage customer go-live and re-training plans, including clinical configuration.
- Collaborate with Customer Implementation Teams on scopes of work and implementation timelines.
- Provide clinical expertise and workflow guidance to sales teams and during site evaluations.
- Troubleshoot clinical and configuration issues for post-implementation customers.
- Contribute clinical expertise to product development and software enhancements.
- Define, measure, and monitor team KPIs for continuous improvement.