Product Support Specialist
C
CadwellMedical devices
Headquarters in Kennewick, WA or fully remote, PST working hours onlyFull-TimeJunior
Salary80,000 - 100,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology; at least 1 year of clinical experience as a sleep/EEG technician, or 2+ years in help desk or network support (preferred)
- Required Skills
- CitrixNetworkingTechnical support
Requirements
- Have an associate degree in a related field or 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology.
- Have solid computer proficiency, including familiarity with software platforms, networking, and hardware.
- Work PST hours.
- Participate in weekend support coverage and an after-hours on-call rotation.
- An associate's or bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program is preferred.
- Active RPSGT, REEGT, and/or CNIM credentials are a plus.
- At least 1 year of clinical experience as a sleep/EEG technician, or 2+ years in help desk or network support, is preferred.
- Working knowledge of servers, virtual environments, WAN/LAN topologies, Citrix, and storage systems is a plus.
- Be physically able to perform the role's duties, including lifting and carrying up to 20 lbs.
Responsibilities
- Guide customers through product operation, configuration, and best practices.
- Troubleshoot hardware, software, and networking issues.
- Deliver timely, clear solutions and follow up proactively.
- Build expertise across the full Cadwell product line.
- Participate in weekend support coverage.
- Take part in an on-call rotation for after-hours escalations.
View Full Description & ApplyYou'll be redirected to the employer's site
