Support Specialist

Associate degree in related field, or 2 years of related experience/education in clinical neurophysiology, IT, or biomedical required Associates or Bachelor’s degree in a neurodiagnostic field or accredited program desired Registered Technologist in good standing preferred Background in the health sciences with a focus in neurodiagnostic care, college degree in relevant area, or equivalent At least one-year experience working as a technician in a clinical environment or 2+ years of experience of help desk or network support preferred Computer proficiency is essential. Familiar with computer operations, including applicable software platforms and networking, and hardware Basic understanding of servers, virtual environments, WAN and LAN topologies, Citrix, and storage environments desired Excellent oral and written communications skills Ability to accurately assess customer needs and provide consultative solutions Willingness and understanding of how to build a long-term relationship with the customer Ability to handle complaints professionally Skilled in problem analysis and resolution

Provides customer support through product operations, introductory functional training, product information, telephone support, and other services in support of equipment configuration and operation Communicate solutions/resolutions/answers in a timely manner Make customer follow-up calls Effectively troubleshoot computer, software, and networking issues Develop expert level knowledge of the Cadwell product lines