Support Specialist

Associate degree in a related field, or 2 years of related experience/education in clinical neurophysiology, IT, or biomedical Associate or Bachelor's degree in a neurodiagnostic field or accredited program is desired Registered Technologist in good standing is preferred Background in health sciences with a focus in neurodiagnostic care, college degree in relevant area, or equivalent At least one year of experience working as a technician in a clinical environment or 2+ years of help desk or network support experience preferred Computer proficiency including applicable software platforms, networking, and hardware Basic understanding of servers, virtual environments, WAN and LAN topologies, Citrix, and storage environments is desired Excellent oral and written communication skills Ability to accurately assess customer needs and provide consultative solutions Ability to handle complaints professionally Skilled in problem analysis and resolution Ability to perform physical activities including standing, walking, sitting, bending, stooping, squatting, reaching, pushing, pulling, finger dexterity, talking, hearing, visual acuity, and lifting and carrying up to 20 pounds

Provide technical phone support for hardware and software issues Conduct introductory functional training and product information sessions Communicate solutions and resolutions in a timely manner Make customer follow-up calls Troubleshoot computer, software, and networking issues Develop expert knowledge of Cadwell product lines Participate in on-call rotation for after-hour and weekend support