IT Support Specialist

2-3 years of hands-on experience across a wide IT scope including Mac hardware, software / SaaS applications, and OS support experience including installation, configuration, and troubleshooting Strong verbal and written communication skills Strong presentation skills Experience with Apple device MDMs Comfortable with configuration and administration of SaaS applications - JIRA/Atlassian products, Okta, Google Workspace administration, Slack, ChatGPT, Kandji, etc. Excellent judgment and decision making with an emphasis on security, privacy, and compliance Strong ability to think on your feet, come up with innovative solutions, and solve problems that may be completely unique Experience working in a HIPAA, SOC2, or ISO 27001 compliant environment a strong plus Experience working with remote teams preferred

Handle the day-to-day IT operations, from hardware setups to account troubleshooting, and provide best-in-class client-side support Assist internal users with errors via the Jira service management ticketing system Own and improve our end-user onboarding & off-boarding process and experience Manage the relationship with our procurement vendors Provide audit support to compliance teams Develop and deploy automation to make your job easier Work with senior IT staff to improve productivity via SaaS integrations Perform SaaS solution audits Assist management with research of AI products that will increase business efficiencies