Customer Success Manager - Spanish/English

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Requirements:

• Experience in startup environments, preferably with complex enterprise solutions.
• 5+ years of experience in a customer-facing role managing projects from start to finish.
• Commercial experience resulting in business growth, preferably in customer success, consulting, project management, or similar roles.
• Experience working with both technical and non-technical stakeholders.
• Exceptional presentation skills comfortable with senior stakeholders and industry experts.
• Knowledge of the utility or energy sector or forestry is a plus.

Responsibilities:

• Manage 10-15 accounts primarily based in Latin America and the US.
• Conduct new customer onboarding, leading kick-offs and discovery calls, and coordinating progress calls.
• Build and maintain relationships with customers, understanding their needs and success drivers.
• Coordinate with the technical delivery lead for planning and execution.
• Work closely with the product team to inform and influence the product roadmap.
• Renew contracts and grow customer accounts.
• Participate in field visits.