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Constant Contact

Constant Contact

Constant Contact provides email, social media and event marketing tools to help small businesses grow their customer base.

5001-10000 employees
Founded 1998
$400M private equity
Messaging
Private Company
WebsiteLinkedInEmailFacebookTwitterShareTweet
MessagingEmailSocial Media MarketingEmail MarketingEvent Management

Hybrid Work Model

This company offers a hybrid work model combining remote and office work.

Open Positions6

Gainesville, FL or Remote - USFull-TimeMarketing automationPosted
Technical Support Specialist - Lead Generation
  • Provide technical software support to customers using the Lead Gen & CRM platform via email, chat, phone, and other identified channels.
  • Respond to support cases in the ticketing system and manage a backlog of pending cases.
  • Troubleshoot customer issues and formulate alternative solutions to help customers achieve their goals.
  • Create Jira tickets and communicate directly with engineering to resolve customer issues and feature requests.
  • Track progress and work with other departments toward timely resolutions.
  • Document operational issues, system defects, workarounds, hot fixes, and product enhancements in ticket systems.
  • Contribute to the internal knowledge base for current and new team members.
  • Classify support cases for the app success initiative.
HTMLSalesforceJira+3 more

20.2 - 25.25 USD per hour

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About Constant Contact

Constant Contact empowers over 500,000 small businesses and nonprofits to connect with their customers. You will build tools that simplify digital marketing, from email campaigns to social media engagement. Imagine helping entrepreneurs thrive, giving them the power to reach audiences and grow their dreams. You can shape how small organizations communicate and build stronger relationships online.

How We Work

You will join a hybrid workforce, balancing remote work with in-office collaboration two days a week. Full-time remote roles are also available. We prioritize a diverse and inclusive environment, with programs fostering community. You will find opportunities for continuous learning and professional growth.

Engineering at Constant Contact

You will craft cutting-edge AI-native product experiences. We integrate AI for spam detection, content generation, and multichannel campaign planning. Our billing and payments platforms leverage Java/Spring backends and React, deployed on Kubernetes. You will tackle challenges in scalability, integrations, and PCI compliance. We actively use AI tools like Claude Code, Cursor, and Copilot in our daily engineering workflows.

Why Join Us

  • Empower small businesses and nonprofits to achieve their dreams.
  • Work with AI-native product development and advanced cloud technologies.
  • Grow your career with opportunities for learning and professional development.
  • Collaborate in a diverse, inclusive, and supportive hybrid work environment.

Benefits & Perks

  • Flexible paid time off
  • 401K match
  • Health benefits (medical, dental, vision, mental health)
  • Tuition reimbursement
  • Family planning support (IVF, surrogacy, adoption, parental leave)
  • Free Care.com membership
  • Commuter benefits

Tech Stack

mobilecmsanalytics

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