- Drive customer retention by reducing friction and showing value through platform engagement.
- Deliver against key retention metrics including Net Revenue Retention, product engagement, and NPS.
- Embed AI thoughtfully into product experiences to improve workflows and results.
- Champion AI-assisted product development practices across research and prototyping.
- Partner with engineering, design, marketing, and success teams to solve customer problems.
- Mentor PMs and cross-functional partners to elevate product thinking.
- Present data-driven strategies and roadmaps to executive leadership.