Customer Support Specialist (Shift Wed-Sun, 3pm-11pm CST) Remote
Company:AlertMedia
Location:United States, CST
Languages:English
Seniority level:Entry, 1-2 years
Experience:1-2 years
Skills:
Communication SkillsMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeEmpathyTroubleshooting
Requirements:
1-2 years of experience in a customer support role in software is preferable Familiarity with Zendesk, Slack, Excel, Outlook, or similar Exceptional phone etiquette & written communication skills Strong listening skills Outstanding English communication skills
Responsibilities:
Support customers by assessing inbound tickets and live chats Communicate with professionalism and empathy to resolve customer issues Stay updated on product knowledge with Learning & Development Manager Manage customer tickets within the case queue Provide a 'world class' customer support experience Escalate advanced customer cases to appropriate team members Collaborate with fellow team members, sharing experiences and knowledge
