Customer Support Specialist

2+ years in customer support and ticketing systems in clinical informatics or healthcare technology Deep understanding of clinical documentation Excellent stakeholder management across clinical and technical teams Understanding of healthcare operations and clinical workflows Strong project management and training skills Technical experience with React/Postgres, prompt engineering, AWS (preferred) Experience with voice recognition or ambient documentation tools (preferred) Experience with VA or federal healthcare systems (preferred)

Design clinical workflows optimized for ambient documentation across specialties Configure documentation templates for specific medical specialties Validate AI-generated notes against coding requirements Lead partnership implementations Train clinical staff on voice documentation best practices Develop specialty-specific implementation playbooks Collaborate with ML teams to improve clinical accuracy Support Clinical Decision Support (CDS) Console deployments Analyze documentation patterns for optimization opportunities Interface with EMR vendors for certification and integration