Pal Success Specialist I

Minimum 1 year of experience in customer service, support, or call center environments. Experience handling sensitive data (e.g., payroll, insurance, or member information). Previous experience working across multiple systems or platforms simultaneously. Excellent critical thinking and decision-making skills. Strong written and verbal communication skills. Exceptional organizational skills. Strong attention to detail. Customer-obsessed mindset with problem-solving ability. Adaptable and comfortable with change. Technically confident and able to work efficiently across digital tools. Ability to adhere to work-from-home policy (hardwired connection, distraction-free environment).

Support Pals with visit-related needs and resolve concerns. Manage multiple communication channels (calls, chats, tickets) and priorities. Resolve issues efficiently through broad knowledge of company processes. Address customer experience impacts and escalate when necessary. Communicate clearly and professionally with all stakeholders. Adapt to evolving processes and champion innovation. Handle sensitive information with precision and care. Work across multiple systems and platforms. Collaborate with teams and share insights.