Visit Success Specialist I (Randstad)

Works productively in a fast-paced environment. Strong decision-making skills. Provides quality service while meeting the needs of the customer. Collaborates well with peers and cross-functional teams. Communication skills are clear, precise, and engaging. Fluent in English. Committed to supporting a diverse, inclusive, and collaborative work environment. Ability to adhere to work-from-home policy, including a hardwired (Ethernet) network connection and distraction-free environment during working hours. High school diploma or general education degree (GED). 3+ years of Customer Service experience. Experience with remote work for 1+ years. Spanish or Creole speaker a plus.

Ensure each Papa visit interaction happens by following set decision-making workflows. Assist pals and members with booking future visits. Confirm visits. Monitor and flag issues in visits in real-time. Make strong business decisions allowing for deviations from workflows and processes. Solve customer problems on the spot or escalate further. Communicate internally to key stakeholders or leaders. Adapt to changing work environments. Be involved in peer to peer shadowing and training. Apply workflows and processes with detail. Work in multiple computer systems simultaneously. Learn new technologies and tools. Work well cross-functionally. Take pride in team results and invest in improving overall team performance.