- Provide technical support to firms through remote assistance calls, addressing vendor inquiries and troubleshooting issues efficiently
- Be a first responder to critical system incidents or outages and effectively communicate with partners during these issues
- Act as a key contributor to the launch of new products and services, collaborating with Product, Engineering, and other departments
- Serve as part of the on-call rotation to respond to outages or partner issues, ensuring reliable coverage and minimal disruption to operations
- Maintain active communication and support with API vendor development teams and retail API users via community forums
- Take ownership of the cases you handle, following up with vendors to ensure inquiries are resolved completely
- Collaborate across multiple departments to ensure technical and business objectives are met
- Advocate for developers by driving feature requests and requirements with Product and Engineering teams
- Develop and maintain expertise in NinjaTrader’s product offerings, technical design, and API capabilities
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