Customer Solutions Specialist (Second Shift)
Company:AWeber
Location:United States, ET
Languages:English
Seniority level:Middle
Skills:
Communication SkillsCustomer serviceMarketingRelationship buildingTroubleshooting
Requirements:
Exceptional communicator. Loves building and nurturing relationships. Ability to help customers understand AWeber's features. Works Second Shift (1PM-10PM ET) on variable days including some weekends. Knowledge of marketing technologies such as social media, landing pages, or email platforms is a plus. Leadership qualities and passion for customer success.
Responsibilities:
Offer support over multiple channels: live chat, email, phone, and social media platforms. Troubleshoot customer issues. Provide product education. Relay marketing best practices to customers. Partner with customers to help them grow their businesses. Work on special projects. Collaborate with team members to improve customer experience. Proactively educate on best practices. Bubble up suggestions for new product features. Advocate for process enhancements in the CS department.
