Customer Solutions Rep.

High School diploma or equivalent required. 2 years experience in a contact center or other fast-paced customer service environment required. Excellent professional communication skills, both verbal and written. Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word. Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation. Ability to maintain a positive approach, demonstrating flexibility and teamwork. Meet internet speed requirements. Pass background and drug tests. Have a safe and secure workspace. Follow department's Remote Work Policy.

Deliver an exceptional consumer experience. Manage inbound calls to resolve product and technical support issues. Use technology efficiently to assist consumers. Negotiate solutions in challenging consumer situations. Maintain professional composure. Achieve daily metrics in call quality, management, and productivity. Record consumer demographics, product information, and troubleshooting efforts.