Customer Experience Shift Manager, Sales

Experience working on a sales team in a customer experience department. Successfully managed a team. Great at relationship-building. Thrive in customer-facing roles. Good listener, efficient, and self-motivated. Patient and solution-oriented approach. Excel in both written and verbal communication. Put pets first, love dogs, and approach every dog with empathy. Good at thinking on your feet and improvisation. Prefer flexibility and guardrails over rigid rules. Natural-born problem solver.

Lead and manage the Retention and Sales team within the Customer Experience department. Develop strategies to drive sales/retention and meet or exceed sales targets. Train and mentor advocates and sales/retention team members. Monitor individual and team performance, ensuring KPIs and other goals are met. Handle escalated customer situations and resolve them. Actively contribute to the sales team, meeting and exceeding personal sales goals. Collaborate with the management team to interview, recruit, and onboard new team members. Work with CX management to implement best practices, SOPs, metrics, and KPIs. Foster a culture of continuous improvement and implement new brand guidelines. Drive initiatives to fulfill the CX Vision of creating a world-class customer experience.