- Establish change management best practices and framework, following the PROSCI ADKAR or similar change management model
- Design and develop change management tools and techniques across several departments and dispersed teams
- Develop effective communications content and key messaging to multiple stakeholder teams
- Provide guidance on change management best practices to team members and client staff
- Partner with program team members to customize and utilize change management tools/techniques throughout all relevant elements of the operations improvement programs
- Infuse change management best practices and audience adoption in all program communications for a range of internal audiences
- Establish means to evaluate and refine effectiveness of change management tactics
- Consistently exercise informed judgment and discretion in matters of significance
Project ManagementMicrosoft ExcelStakeholder management+2 more