Customer Experience Manager, Select

3 years of benefit account management experience supporting a benefit consulting team. Demonstrated success in supporting a substantial book of business. Knowledge in benefits and renewal workflow management. Bachelor’s degree or equivalent experience. Life & Health Producer’s License. Working knowledge of MS Excel, Word, and PowerPoint.

Lead and manage the service relationship and strategy for assigned customers. Support execution of the annual customer account plan. Collaborate with the consulting delivery team to support consulting deliverables. Lead customer open enrollment presentations. Stay updated on industry trends and best practices. Collaborate with cross-functional teams to identify and support business development and operational improvement opportunities. Maintain strong relationships with customers, partners, and internal collaborators.