Enterprise Select Customer Success Manager
97282 - 130800 USD per year
Company:Samsara
Location:US (excluding Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.)
Languages:English
Seniority level:Senior, 6+ years
Experience:6+ years
Skills:
IoTCustomer SuccessSaaSAccount Management
Requirements:
6+ years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role. Experience supporting Enterprise SaaS and/or Fortune 500 companies. Strong priority management and high emotional intelligence. Experience supporting or working with technical products. Solutions-oriented with strong problem-solving skills and value mindset. Proven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders. Passion for going above and beyond the call of duty. Diplomacy, tact, and poise under pressure. Bachelor’s degree from a 4-year institution. Customer travel is expected up to 25-40%.
Responsibilities:
Ensure customers increase safety, efficiency, and sustainability with the IoT platform. Compose joint success plans with customers. Orchestrate executive business reviews with customers and Samsara leadership. Conduct workshops and value check-ins with customers. Deeply understand and explain Samsara platform capabilities. Partner with cross-functional teams (Product, Support, Finance). Serve as a mentor to the wider Customer Success teams. Champion Samsara's cultural principles.
