Customer Success Manager, Enterprise

5+ years in Customer Success or Account Management within a B2B SaaS environment Proven track record of meeting and exceeding revenue goals Expertise in overseeing the entire customer lifecycle Adept at handling complex renewal cycles and driving expansion within enterprise accounts True consultative selling experience Proven track record of developing tailored solutions Background in contract management and negotiation Demonstrated executive presence and strategic acumen Ability to leverage data, including usage and adoption, for strategic decision making Flexibility to adapt to changing priorities and new challenges Strong decision-making abilities to prioritize customer needs

Serve as the primary contact for enterprise brands & agencies to retain and grow a book of business Meet with customers virtually and in-person to provide product expertise, share best practices and strategic recommendations Consistently achieve revenue goals and meet activity requirements Oversee the customer lifecycle from post-sale to renewal Manage customer feedback and deliver insights to internal stakeholders Negotiate contracts Immerse yourself in the public relations industry and build a strong network