Customer Support Executive (Spanish Speaking)
C
CXM Direct LLCFinancial Market
Mexico
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- Proven customer support experience
- Required Skills
- Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationMicrosoft Office SuiteActive listening
Requirements
- Work independently and in teams.
- Follow standard processes and procedures.
- Proven customer support experience.
- Experience/background in Forex and the Financial Market is a plus.
- Excellent command of the English and Spanish languages, both verbal and written.
- Proficiency in the use of Microsoft Office Word, Excel, Outlook.
- Strong phone contact handling skills and active listening.
- Ability to work under pressure and meet deadlines.
Responsibilities
- Effectively managing the company chats, E-mails and calls.
- Identifying and assessing customer’s needs to achieve satisfaction.
- Receiving and handling inquiries from new leads and clients through Phone Calls, Chat, E-mails, and Portal.
- Offering support to the lead/client within the specified time frame.
- Updating CRM and keeping records of all communications and actions taken.
- Interacting with other departments to solve inquiries raised by clients.
- Following up with clients and scheduling callbacks to ensure optimum results and customer satisfaction.
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