Customer Support Executive (Spanish Speaking)
Company:CXM Direct LLC
Location:Mexico
Languages:English, Spanish
Seniority level:Proven customer support experience
Experience:Proven customer support experience
Skills:
Microsoft ExcelMicrosoft OfficeDocumentationMicrosoft Office SuiteCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingActive listening
Requirements:
Work independently and in teams. Follow standard processes and procedures. Proven customer support experience. Experience/background in Forex and the Financial Market is a plus. Excellent command of the English and Spanish languages, both verbal and written. Proficiency in the use of Microsoft Office Word, Excel, Outlook. Strong phone contact handling skills and active listening. Ability to work under pressure and meet deadlines.
Responsibilities:
Effectively managing the company chats, E-mails and calls. Identifying and assessing customer’s needs to achieve satisfaction. Receiving and handling inquiries from new leads and clients through Phone Calls, Chat, E-mails, and Portal. Offering support to the lead/client within the specified time frame. Updating CRM and keeping records of all communications and actions taken. Interacting with other departments to solve inquiries raised by clients. Following up with clients and scheduling callbacks to ensure optimum results and customer satisfaction.
